Terms of Use

aixovillas.com is a brand owned by AIXÒ ERA I NO ERA SL.

TERMS OF PURCHASE GENERAL BOOKING CONDITIONS

These General Booking Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between AIXÒ ERA I NO ERA SL and the user or customer for the contracting made through the website https://aixovillas.com/.

Booking through the website owned by AIXÒ ERA I NO ERA SL implies the express acceptance, by the client or user of the website, of these conditions, as well as the conditions of use established for the user's browsing of the websites owned by AIXÒ ERA I NO ERA SL.

These conditions shall apply without prejudice to the application of the legal regulations on the matter that are applicable in each case.

The General Contracting Conditions regulate the remote selling relationship between AIXÒ ERA I NO ERA SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998 of 13 April on General Contracting Conditions, Law 3/2014 of 27 March, which regulates the distance selling relationship between AIXÒ ERA I NO ERA SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998 of 13 April on General Contracting Conditions, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, the current and applicable regulations on Personal Data Protection, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

AIXÒ ERA I NO ERA SL reserves the right to make any modifications it deems appropriate to the General Terms and Conditions without prior notice. These modifications may be made, through its websites, by any legally admissible means and will be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, AIXÒ ERA I NO ERA SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

All the contents of the website are in Spanish, German and English.


INFORMATION PRIOR TO BOOKING

AIXÒ ERA I NO ERA SL informs that the booking procedure through its website is detailed in the corresponding section for the formalisation of the booking. AIXÒ ERA I NO ERA SL also informs users that they can access the terms of use available on the website. By booking with AIXÒ ERA I NO ERA SL through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions.

Likewise, the user declares to be of legal age and to have the legal capacity to access AIXÒ ERA I NO ERA SL's websites and to contract through them. The user is responsible for treating the identity and password obtained when registering as a customer confidentially and responsibly, and may not pass them on to anyone else. Once the reservation has been made, the user will see the confirmation of their reservation on the screen, and may print it as proof of the reservation made.

A reservation will be considered as confirmed once the payment of a deposit equivalent to 30% of the total amount of the reservation has been received and verified in any of the accepted payment methods if the reservation is made more than 30 days before the date of arrival. For bookings made 30 days or less in advance, the full amount of the booking must be paid in full. The booking confirmation and the booking voucher (printout made by the user) are not valid as an invoice.


ADDITIONAL CONDITIONS AND SERVICES

The client must always inform us of the number of guests staying in the accommodation.

The maximum number of occupants of the property must not exceed the number indicated in the booking confirmation.

Increasing the number of occupants without prior authorisation may result in the cancellation of the contract and does not entitle you to any claim or refund of the rental amount. Any incident affecting the habitability of the property must be reported immediately when detected. No claims will be accepted for incidents that have not been reported during your stay.

At AIXÒ ERA I NO ERA SL the properties will be delivered clean and with bed linen and towels suitable for their use. For bookings of more than 7 nights, the customer will be provided with an additional amount of clean bed linen and towels, which are included in the price. These will be delivered every 7 nights.

All persons responsible for the maintenance of the property and its installations will have an access key and will be authorised to enter the property and carry out the maintenance work necessary for the guests' stay, even if they are not present.

Likewise, the check-in time will be at 16:00 p.m. and the check-out time will be at 10:00 a.m.

The client, with the prior consultation and authorisation of AIXÒ ERA I NO ERA SL, may enter or leave the property at a different time.

Whatever the reason, if the client's entry will take place after 24:00 p.m. it may lead to an extra cost of FIFTY EUROS (50 €) applicable at the discretion of AIXÒ ERA I NO ERA SL. If applied, this amount will be paid by the customer at the time of access to the property.


HOW BOOKING WORKS BOOKING. OFFER AND PRICE REFERENCES

In compliance with current legislation and, in particular, with Law 34/2002 on information society services and electronic commerce, AIXÒ ERA I NO ERA SL offers information on all possible bookings, their characteristics and prices in the corresponding section for formalising the booking.

However, AIXÒ ERA I NO ERA SL reserves the right to withdraw, replace or change the offers offered to its customers through its website by simply changing their content.

In this way, the reservations offered at any given time by the AIXÒ ERA I NO ERA SL website will be governed by the General Conditions in force at any given time. Likewise, the company has the right to stop offering access to the aforementioned bookings at any time and without prior notice.


INDICATION OF PRICES

Each possible reservation offered will indicate its price and whether it includes VAT or any other tax that may be applicable, except for the Sustainable Tourism Tax. The prices indicated on the screen will be those in force at any given time, except in the case of typographical errors. When the price is different for the above reason, AIXÒ ERA I NO ERA SL will inform the customer via email before proceeding to charge the reservation. All special offers and promotions are marked as such.


SUSTAINABLE TOURISM TAX IN MALLORCA

AIXÒ ERA I NO ERA SL informs you that in Mallorca there is a Sustainable Tourism Tax, also known as the "Ecotasa" or tourist tax.

Clients will have to pay this tax on the day of their arrival and it will be applied to all persons over 16 years of age. The price of the Ecotasa is 2,20€ per night and 1,10€ from the 9th night onwards (prices include VAT).


AVAILABILITY

The availability of the offers provided by AIXÒ ERA I NO ERA SL on its website may vary depending on customer demand. Although AIXÒ ERA I NO ERA SL updates its database periodically, the reservation requested by the customer may be full at that time. In this case, AIXÒ ERA I NO ERA SL will send an email to the customer informing them that the requested booking cannot be confirmed.


PAYMENT METHODS AND EXECUTION OF THE SERVICE

AIXÒ ERA I NO ERA SL offers the possibility of paying for bookings (in full or in part, depending on the payment conditions) using a secure online payment system. Payment is processed securely directly from your credit/debit card, bank account or other available means to AIXÒ ERA I NO ERA SL's account through an external provider, Stripe, https://stripe.com/es. 

AIXÒ ERA I NO ERA SL also offers the possibility of making free and secure payments directly in Bitcoin through the Bit2me platform, https://bit2me.com/ , by depositing the amounts due in the BTC wallet through the following QR code:




Aixovillas.com will provide you with a web form to be duly completed, as well as the first payment of 30% of the total rent as a deposit if the booking is made more than 30 days before the arrival date. For bookings made 30 days or less in advance, the full amount of the booking must be paid in full. A booking is deemed to be confirmed once payment of the corresponding deposit has been received and verified.


Payment schedule

    1. Bookings more than 30 days in advance.

         1.1 Booking date: payment of 30% of the total amount of the booking.

         1.2 30 days prior to arrival date: remaining 70%.

     2. Booking 30 days or less in advance

         2.1 Booking date: payment of 100% of the booking amount.

Failure to comply with the payment schedule may result in the cancellation of the booking and consequently the loss of the deposit.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. However, if the purchase has actually been made by the cardholder and the demand for a refund is not the result of exercising the right of withdrawal or termination and, therefore, the cardholder has unduly demanded the cancellation of the corresponding charge, the cardholder shall be liable to AIXÒ ERA I NO ERA SL for compensation for the damages caused as a result of the cancellation.

In any case, the validation of the service will not be considered effective until our administration department has confirmation of payment from Stripe. We remind you that the payment must be made in EUROS and that all possible exchange and bank charges related to this payment are your responsibility.


CANCELLATION AND MODIFICATION OF THE BOOKING

Cancellation

In case of cancellation by the client, the cancellation fee will be applied according to the following breakdown:

     a) Cancellations made more than 90 days in advance: no charge + refund of the deposit. The client will be responsible for the bank charges.

     b) Cancellations between 30 and 90 days prior to arrival: 30% of the booking amount equivalent to the deposit paid by the client to confirm the booking.

     c) Cancellations within 30 days prior to arrival: 100% of the amount of the reservation.


Changes

Any total or partial change of the reservation may be subject to variable modification fees.

Changes prior to the arrival date will be governed by a "cancel & re-book" policy and will be subject to availability and subsequent confirmation by AIXÒ ERA I NO ERA SL.

In the event that the client, once he/she has entered the property, proceeds to leave it before the end date of the contract, there will be no refund of the amount paid.


WITHDRAWAL

According to the provisions of article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, the supply of services or goods made according to the specifications of the consumer or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from cancellation.

In this regard, we inform you that reservations are exempt from the right of withdrawal.


DATA PROTECTION

In accordance with the provisions of current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by AIXÒ ERA I NO ERA SL with NIF B57466831 and registered office located at Carrer Antoni Durán, 56, 07500 Manacor - Illes Balears, in order to facilitate, expedite and fulfill the commitments established between the two parties.

In compliance with current regulations, AIXÒ ERA I NO ERA SL informs you that the data will be kept for the period strictly necessary to comply with the aforementioned precepts.

We inform you that the processing of your data is legitimized by your consent and / or the contractual relationship we have with you. AIXÒ ERA I NO ERA SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated manner. That is why AIXÒ ERA I NO ERA SL undertakes to take all reasonable measures to ensure that they are deleted or rectified without delay when they are inaccurate. In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, by sending your request to the postal address indicated above or to the e-mail address aixoerainoerasl@gmail.com.

You may contact the competent Control Authority to file the claim you deem appropriate.


APPLICABLE LEGISLATION AND JURISDICTION

Also, AIXÒ ERA I NO ERA SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory.

If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard.

AIXÒ ERA I NO ERA SL is domiciled in ILLES BALEARS, Spain.